Retail Royalty – How ERP is the king of efficiency for your business


In the world of retail, Mary Portas has become renowned as the undisputed ‘Queen of Shops’. Having worked for top High Street brands like Harvey Nichols, Harrods, John Lewis and Topshop, she’s shared her vast experience and knowledge to improve retail businesses across the country.

Well, there’s another monarch in town, but don’t fear Mary, this regal rival isn’t after your crown. In fact, it serves as an effective companion to her forthright business advice.

Looks aren’t everything

While Mary’s TV shows aim to help struggling retailers with commercial advice and a few tricks of the trade, it’s mostly based around the overall look and feel of the store; its layout, branding, décor and customer engagement. When she leaves the business, the owners are left to fend for themselves when it comes to their day-to-day processes.

There’s more to making a retail business profitable than just its appearance, although that obviously helps. Modern retailers need to evolve from the traditional way of selling products in store and relying on walk-in trade. The way people buy products has changed drastically with the emergence of ecommerce and multi-channel selling. Today’s consumers are more likely to carry out research and buy their products online, without leaving the comfort of their armchair.

undefined 

The Stats

Don’t take our word for it. Numerous studies and reports have reached the same conclusion.

90% of consumers regularly research products online before they buy

86% of consumers will pay more for a better customer experience

23% of brick and mortar sales are influenced by their website

74% of customers leave if a website doesn’t load on their smartphone in 5 seconds

56% of consumers research a brand on social media before purchasing

75% of consumers said product information found on social channels influenced their shopping behaviour and enhanced brand loyalty

71% of customer go online first whenever they have a problem with a product

Survival of the efficient-est

Today’s retailers need to adapt to the way that they sell, putting the demands of a customer at the forefront of their minds if they are going to survive and thrive. This generally means that, as a retailer, you need to become more connected, more creative, and more proactive in order to compete.

In order to achieve this, as a retailer you need to:

  •          Engage with customers better, whether that’s in store or online;
  •          Give employees the same information that customers find online, this will make them feel valued, while increasing consistency, productivity and customer service;
  •          Have full visibility of your business, allowing you to identify trends, anticipate new opportunities and capitalise on them to maximise growth.

 

undefined

All hail ERP

You can achieve this by implementing a new Business Management Solution (or ERP) within your company. One solution would be using Microsoft Dynamics NAV along with industry leading EPOS (Electronic Point of Sale).

Microsoft Dynamics NAV for Retail provides a complete integrated solution that will help retailers manage every aspect of their operation, from front of house (store or online) through to warehouse and suppliers. The functionality within Microsoft Dynamics NAV allows you to have up-to-date records of all sales through your tills and on your website, accurate stock levels in all locations, contact information about your customers and suppliers, and the complete financial status of the company, wherever you are and whenever you need it.

Long live the king

Easy to use and offering full visibility across the entire business, Microsoft Dynamics NAV for Retail can help to improve your overall efficiency. With access to the most relevant information, staff can provide a more satisfying customer experience, informing them about availability of stock, different locations and delivery times.

You will also be able to reduce costs by effective management of inventory, increasing awareness of stock levels in various locations, with automatic replenishment when stock hits a certain level. Buying trends will also be identified, so that you can anticipate your next big seller. All of this can be managed centrally rather than through each individual store, allowing you to control pricing, stock, merchandising, and supply chain, leading to reporting that is a lot more effective.

Hardly surprising then that many retail owners are suggesting that Microsoft Dynamics NAV is next in line for the throne as the new ‘King of Retail’ in the world of software.

To find out more about retail ERP or if you’d like an audience with his royal ERP-ness, get in touch with us today and we’ll help to arrange one.

Written by Mark Blackmore, Head of Telemarketing QBS Group


Other Articles

7 things to consider when it's time to change your software

It’s been building up for some time, your staff have been complaining that they…

Read More

What is ERP, why do I need it and when will I know I need it?

Your business is growing and your resident IT expert has told you that the busi…

Read More

Why manufacturers need to seriously consider ERP

There is one thing you can be sure of in this world, and that is whatever you (…

Read More

What can the new Microsoft Dynamics NAV 2015 do for your business?

Microsoft recently released Microsoft Dynamics NAV 2015, the next incarnation o…

Read More

Keep up to date

Sign up to our mailing list to receive new blog articles and the latest ERP Central updates straight to your inbox

Page Title

Fieldset legend








Looking for more information?

Complete the form below and we’ll get back to you straight away.

Get in Touch

Get in Touch
Top
© 2017 - ERP Central | Web Design by UpriseVSI